The overall intentions and direction of an organization with regard to quality as formally expressed by top management is a:

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Question:
The overall intentions and direction of an organization with regard to quality as formally expressed by top management is a:

1.Quality Plan

2.Quality Statement

3.Quality Policy

4.TQM

Posted Date:-2021-12-11 01:40:38

More MCQS Questions and answers

  1. 100% inspection for defects may be neither possible nor desirable, When is sampling for defects likely to be most useful?
  2. A fundamental tenet of modern quality management holds that quality is most likely to be achieved:
  3. A project manager notices that all the measurements recorded on a control chart lie within the control band range. However, most of the measurements are below the midpoint (negative variance). Quality management practice offers us what guidance in dealing with this situation?
  4. A quality audit is a powerful tool in any quality improvement program. For a project that is starting a quality improvement program, the initial audit is used to ______
  5. A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called:
  6. According to current quality management thinking, which of the following approaches to quality improvement is least likely to produce positive results?
  7. An acceptance control chart has limits that are based on the specification limits for the product rather than limits which differentiate between random and assignable causes. Under which if the following circumstance should a QC manager consider using an acceptance control chart?
  8. An assignable variance tells us:
  9. Best price or zero cost is
  10. Cost of quality is a concept that includes:
  11. Each project needs a quality program plan to define the parameters of the overall approach to meeting quality requirements. As a minimum, the quality program plan addresses _______
  12. Financial compensation is the primary motivational tool for which of the following management theories or programs?
  13. From the project manager's perspective, quality management is _____ limited to assessing the attributes of the tools provided to do the work.
  14. If the level of confidence directly increases as a result of new processes, different resources, or changed methods, the required cost of monitoring is likely to:
  15. In many projects, the end product is a "service" that does not have physical characteristics and attributes to be measured to ensure conformance to the requirement. When service is the end product of a project, measurements _____
  16. In the quality area, process control is becoming an important element of the manufacturing to rigorous specifications to provide a consistently uniform output. The control of a process is divided into controlling temperatures, pressures, flows, ____, and levels in terms of rates and time.
  17. Japanese quality control has improved dramatically in the last 30 years for all of the following reasons except:
  18. Just-in-time (JIT) is the concept of reducing inventories to:
  19. Nonconformance is an expense of:
  20. Quality assurance is defined as the managerial process that determines ______ that provide the customers with performance standards and feedback on the performance.
  21. Quality attributes
  22. Quality control methods extend beyond the external characteristics of the product or components of the product. The types of testing of the product or components include ____
  23. Quality in a project's product is essential for the enhancement of the project manager and the selling organization. To ensure that the customer perceives a quality product, the project manager must inform the ustomer of the ______ to be used so the customer will not have a perception of _______
  24. Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in:
  25. Quality management is defined as the process of ensuring that a project meets the ______________ of the project's clients, participants, and shareholders.
  26. Reworking ______________ the cost of quality.
  27. Some organizations emphasizes the use of quality tools but failed to do which of the following?
  28. Statistical Decision Making includes Pareto Analysis as a means of reducing errors in the total project process. Pareto Analysis __________
  29. Statistical Process Control is used in quality programs to determine whether repetitive operations meet predictable standards. The process uses _____ to permit accurate monitoring of the operation.
  30. Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent _____ standard deviations.
  31. Taguchi suggested that loss in a process is'increased with increase in which of the following?
  32. The 14-step process to quality improvement is a progressive to total involvement of everyone in a company toward the production of quality products and services. The 14-steps do not include ______
  33. The concept that it is easier and less costly to do the work right the first time is called:
  34. The concept that states: "the optimal quality level is reached at the point where the incremental revenue from product improvement equals the incremental cost to secure it" comes from:
  35. The cost of quality is needed to identify opportunities for improvement. The cost of quality is, therefore, defined as the dollar value associated with ______
  36. The inspection of the project through the implementation phase is critical to ensure that quality standards are being met. The use of vendors is most often required to obtain critical materials, components, or sub-assemblies. To determine a vendor's capabilities to produce to the specifications, a "shop survey" or audit of the vendor may be required. e areas for the audit should include _______
  37. The overall intentions and direction of an organization with regard to quality as formally expressed by top management is a:
  38. The Pareto Principle is a technique used by quality managers to determine which quality control problems concerning a particular service or manufacturing process should be corrected. Which of the following statements best represents the philosophy employed by this principle?
  39. The pillars of quality is (are)
  40. The same quality control manager decides to increase his daily sample size from three to six. The size of the control band will:
  41. Unless evidence indicates otherwise, a process is assured to be:
  42. When a product or service completely meets a customer's requirements:
  43. When errors that affect quality are discovered, the procedure to improve the situation should be to ________
  44. Which is not a commonly used quality management tool?
  45. Which of the following document(s) is (are)'included in the quality system?
  46. Which of the following is least likely to contribute to developing an effective project team supportive of quality?
  47. which of the following is not considered a cost of nonconformance to quality?
  48. Which of the following models value stability?
  49. Which of the following statements concerning acceptance sampling is false?
  50. Which of the following statements is TRUE about Deming’s philosophy?
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