________ is a company's ability to perform in one or more ways that competitors cannot or will not match.

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Question:
________ is a company's ability to perform in one or more ways that competitors cannot or will not match.

1.Customer advantage

2.Customer relationship advantage

3.Customer lifetime value

4.Competitive advantage

Posted Date:-2021-12-06 22:37:26

More MCQS Questions and answers

  1. ______ is the difference between the prospective customer's evaluation of all the benefits and all the costs of an offering and the perceived alternatives.
  2. ________ is a company's ability to perform in one or more ways that competitors cannot or will not match.
  3. _________ is when a company works continuously with its large customers to help improve their'performance.
  4. _________ offers the opportunity to buy direct from the supplier with reduced costs and shorter cycle.
  5. "Quality is defined by the customer" is
  6. A _______ is an organized collection of comprehensive information about individual customers or prospects.
  7. A successful TQM program incorporates all of the following except
  8. A system that keeps track of each withdrawal or addition to inventory continuously is
  9. A system that triggers ordering on a uniform time basis is called a
  10. ABC analysis divides an organization's on-hand inventory into three classes based upon
  11. According to the manufacturing-based definition of quality,
  12. All of the following costs are likely to decrease as a result of better quality except
  13. An appropriate strategy to achieve timely, accurate, paperless information flow is:
  14. An appropriate strategy to maximize efficiency of promotions is:
  15. An organisation's supply chain can be viewed from a system's perspective that starts with the acquisition of resources which are then transformed into products or services. Simply, put the sequence is represented:
  16. Centralized system will provide benefits for the items which
  17. Companies can build interest and enthusiasm by using databases to remember customer preferences. This strategy helps to _________
  18. Customer churn refers to _____
  19. Cycle counting
  20. Cycle inventory helps in
  21. Extra units that are held in inventory to reduce stockouts are called
  22. Frequency programs (FP's) are designed to provide rewards to _________
  23. Higher demand uncertainty provides higher savings by pooling which of the following inventory?
  24. Higher number of stock points required for risk pooling results in higher savings in terms of
  25. In the probabilistic model, increasing the service level will
  26. Inspection, scrap, and repair are examples of
  27. Inventory carried for the purpose of providing flexibility to each decision-making unit to'manage its operations independently is known as
  28. Inventory record accuracy would be decreased by
  29. IS can be used to reduce cycle time by:
  30. ISO 9000 seeks standardization in terms of
  31. One problem that can deter a firm from effectively using CRM is _________
  32. One use of inventory is
  33. Policies based on ABC analysis might include investing
  34. The 'value chain' idea is a concept that has been well established for the past three decades and it refers to considering key activities that an organization can conduct to add value for the customer. It traditionally distinguished between primary activities and support activities. Why is this concept regarded as outdated with the development of e-business?
  35. The 20-80 rule states ______
  36. The appropriate level of safety stock is typically determined by
  37. The best strategy of minimizing the amount of safety inventory to be kept in a store without hurting the level of customer service is
  38. The difference(s) between the basic EOQ model and the production order quantity model is (are) that
  39. The inventory which is dependent on alternative modes of transportation is known as
  40. The two most important inventory-based questions answered by the typical inventory model are
  41. Through _________ marketing statisticians can extract useful information about individuals, trends, and segments from the mass of data.
  42. Total Quality Management emphasizes
  43. TQM refers to _________
  44. Using digital communication to improve supply chain efficiency is dependent on effective exchange and sharing of information. The challenges of achieving standardized data formats and data exchange have given rise to the study of the optimisation of the:
  45. What does the following definition refer to: an organisation which uses communications technology to allow it to operate without clearly define physical boundaries between different functions?
  46. Which of the following is not a trend in job design?
  47. Which of the following is NOT a type of inventory?
  48. Which of the following is not one of the major categories of costs associated with quality?
  49. Which of the following is true about ISO 14000 certification?
  50. Work measurement techniques include all of the following except:
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